Writing transactional letters

Dear Sir,

I am writing to express my strong dissatisfaction with an intensive Spanish course that was not as I expected.

Firstly, the advertisement said “Accommodation with a Spanish family”. The family was very unfriendly and hatefully. The family also was very aggressive and the members of it were all the time shouting.

Secondly the advice said that the tutors were highly experienced, but mine was not! He always made grammar mistakes and have not got an accent, due to that when he spoke it could not be understood.

Thirdly I paid for a trip to city museum. When I arrived to the city museum, I was alone. Nobody told me it had been cancelled and my money was not refunded.

I would appreciate it if you could inform me as soon as possible if my money would be refunded and if the course has been cancelled or not.

Yours faithfully,

Catalina Rela

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